Terms & Conditions
Dynamic Consulting Services (“we”, “us”, “our”)
Website: dynamic-consulting.co.uk
Last updated: 25 January 2026
These Terms & Conditions (“Terms”) apply to all services provided by Dynamic Consulting Services to you (“Client”, “you”). By engaging us, paying an invoice, or instructing us to start work, you accept these Terms.
1. About us
Dynamic Consulting Services provides business setup, digital systems setup, and ongoing administrative support services. We are not a law firm and do not provide regulated legal advice. We are not your accountant unless explicitly agreed in writing.
2. Definitions
- Services: the services described in our proposal, package description, scope, or invoice.
- Deliverables: outputs we agree to produce (e.g., setup checklist, system configurations, template documents, website pages).
- Third-Party Services: services provided by third parties (e.g., Companies House, HMRC, Google Workspace, hosting providers, domain registrars, VoIP/landline providers, CRM software).
3. Our services and scope
3.1 We will provide the Services with reasonable care and skill.
3.2 The scope of Services is limited to what is agreed in writing (email/WhatsApp accepted) and/or stated on your invoice or package.
3.3 Any work outside scope may be quoted separately or billed at our standard hourly rate (where applicable).
3.4 We may recommend Third-Party Services. Unless agreed otherwise, you contract directly with those providers.
4. No legal/tax/accounting advice
4.1 Any information we provide is general and operational in nature and is not legal, tax, or regulated accounting advice.
4.2 You remain responsible for obtaining professional advice where needed (e.g. complex share structures, employment law, VAT positions, tax planning).
4.3 Where we assist with forms, registrations, or submissions, we do so based on information you provide and/or your instructions.
5. Client responsibilities
To deliver the Services efficiently, you agree to:
- Provide accurate, complete, and timely information and documents.
- Respond promptly to questions/approvals (e.g., company officer details, SIC codes, address details, identity checks where required).
- Maintain access to required accounts (e.g., email, domain registrar, hosting, HMRC, FreeAgent) or create them when requested.
- Review Deliverables and confirm they are correct before they are used or submitted.
You acknowledge that delays or errors in your information may impact timelines and outcomes.
6. Timescales and delivery
6.1 Any stated timescales are estimates, not guarantees, unless explicitly agreed as a fixed deadline in writing.
6.2 Delays may occur due to Third-Party Services, approvals, outages, security checks, compliance checks, or matters outside our control.
7. Fees, billing, and payment
7.1 Fees are as set out in your package, proposal, quote, or invoice.
7.2 Unless stated otherwise, fees exclude VAT (if applicable).
7.3 Payment terms are due as stated on the invoice. Work may not begin until the agreed deposit or full payment is received.
7.4 Where Services are monthly/ongoing, subscriptions renew monthly unless cancelled in accordance with section 10.
7.5 Late payments may result in paused work until your account is brought up to date.
8. Third-party costs and accounts
8.1 Third-Party costs (e.g., Companies House filing fees, domain registration fees, hosting fees, Google Workspace subscriptions, VoIP fees) are payable by you unless explicitly included in writing.
8.2 You are responsible for complying with Third-Party terms.
8.3 We are not liable for Third-Party failures, outages, price changes, suspensions, or policy decisions.
9. Access, credentials, and security
9.1 You may need to provide access to accounts/tools. Where possible, we prefer secure methods (e.g., invite-based access, temporary passwords).
9.2 You are responsible for keeping your login credentials secure.
9.3 If we create accounts for you at your request, ownership remains with you. We will provide handover of access on completion.
10. Cancellation, rescheduling, and refunds
10.1 One-off setup packages:
- If you cancel before work starts, any deposit paid may be refundable less any admin time already incurred.
- If work has started, refunds are not guaranteed and will be assessed based on work completed and committed costs.
10.2 Calls/appointments: We may require at least 24 hours’ notice to reschedule. Late cancellations may be charged.
10.3 Monthly/ongoing services: You may cancel by giving 30 days’ notice in writing. We recommend cancellation before your next billing date.
10.4 We may terminate or pause Services if you fail to provide information, fail to pay invoices, or act abusively/unreasonably.
11. Changes and revisions
11.1 Reasonable revisions are included only where stated in your package.
11.2 Additional revisions, new requirements, or “scope creep” may be billed separately.
12. Websites, domains, and content
12.1 If we set up a website/hosting/domain, you are responsible for ensuring content is accurate, lawful, and not misleading.
12.2 You are responsible for any regulated claims in your industry (e.g., financial promotions, medical/aesthetic claims).
12.3 We do not guarantee SEO rankings, traffic levels, or lead volume.
13. Intellectual property
13.1 Once all fees are paid, you receive a licence to use the Deliverables we create for your business purposes.
13.2 We retain rights to our pre-existing templates, frameworks, checklists, and know-how.
13.3 We may reuse generic, non-confidential ideas and methods developed during the project.
14. Confidentiality
14.1 We will keep your confidential information confidential and use it only to provide the Services.
14.2 This does not apply to information that is public, already known, independently developed, or required to be disclosed by law.
15. Data protection
15.1 We process personal data in accordance with applicable UK data protection law.
15.2 For details, please refer to our Privacy Policy: [link to your privacy policy page].
16. Liability and disclaimers
16.1 We are not liable for:
- losses caused by inaccurate/incomplete information from you;
- delays or failures by Third-Party Services;
- your business outcomes (revenue, profit, leads, rankings), which depend on many factors.
16.2 To the maximum extent permitted by law, our total liability for any claim connected to the Services is limited to the fees you paid us for the specific Services giving rise to the claim (in the 3 months prior to the event), unless we agree otherwise in writing.
16.3 Nothing in these Terms limits liability for death or personal injury caused by negligence, fraud, or any liability that cannot be excluded under law.
17. Complaints
If you are unhappy with our Services, please contact us at support@dynamic-consulting.co.uk (or your preferred email) with details. We aim to respond within 5 working days and resolve matters promptly.
18. Force majeure
We are not liable for failure or delay caused by events outside our reasonable control (e.g., outages, cyber incidents, strikes, severe weather, government actions, supplier failures).
19. Assignment and subcontracting
We may use subcontractors or third-party specialists to deliver parts of the Services, remaining responsible for overall delivery of the agreed scope unless stated otherwise.
20. Changes to these Terms
We may update these Terms from time to time. The version in force at the time you engage us (or renew a monthly service) will apply.
21. Governing law and jurisdiction
These Terms are governed by the laws of England and Wales, and the courts of England and Wales have exclusive jurisdiction.